FREE trackable shipping…its on us, don’t worry about it (Free shipping may take longer than standard shipping). Nonetheless, in case you have any questions or concerns see below:
Standard Shipping Times:
US & Canada: 5 - 16 days
Australia & New Zealand: 7 - 19 days
Europe: 9 - 17 days
Latin America: 10 - 25 days
Busy Season (Does not apply to the United States or Canada): 20-40 Days
Due to customs laws and OFAC sanctions Maui Tide unfortunately cannot ship to the following countries: Balkans, Belarus, Burma, Cote D’Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, Zimbabwe
We do our best to get every order to you as fast as possible. That being said here are some things to keep in mind:
- Delivery times are estimates. These are calculated from the time the order is shipped out rather then when it is placed.
- Unexpected events cannot be avoided. Deliveries might take longer than expected if, for instance, there is bad weather or stringent customs clearing procedures.
- Import duties and other taxes and or charges are the customer’s responsibility.
After placing your order, an email will be sent to you and your order will be processed (this includes checking, organizing, packing, and mailing). Order processing takes 1 to 4 days, give or take. Following processing a tracking number will be sent to you via email. If an order is placed after 11:45AM CST on Friday, Saturday, or Sunday your order will be shipped the next week.
Customers are charged in US Dollars at the time of purchase. If you are paying with non US currency your home country’s bank will handle the necessary conversions.
The customer is first and we know customers want their precious products as soon as possible. In certain cases, because of warehouse location and or product availability, it may be faster to ship multiple items separately. We do this when necessary. In this scenario, you will receive multiple tracking numbers for your items.
Order Cancellations and Alterations
Order alterations and cancellations will be accepted within 12 hours of order placement. Contact us at email@example.com. We will try our best to meet any customer requests made after 12 hours, if we are able to help you out you will be charged a 15% cancellation fee.